Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
Sharing and Usage:
We will never share, sell, or rent individual personal information with anyone unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information or to keep you updated about news, recalls on your products, or special sales and discounts.
How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us. If you wish to do this, simply follow the instructions at the end of any email
Our Commitment To Privacy:
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the sftsusa.com website. On some pages, you can order products, make requests. The types of personal information collected at these pages are: Name Address Email address Phone number Credit/Debit Card Information* * This is collected via Authorize.Net, we have no access to your Credit Card Numbers. This is for your security as well as ours
If customer selects Express shipping, the customer will pay the UPS.com posted shipping rates plus an additional Expedited Handling Fee listed on the Confirmation Page at checkout. This may also include additional charges for packages that exceed the UPS Size Requirements (Dim Charges). Express orders placed after 12:00pm EST will ship the next business day, subject to product availability. UPS delivers Monday through Friday only and does not consider Holidays and weekends as business days.
All orders will be processed by SFTS using UPS or USPS within the United States, however SFTS will use the most efficient carrier available to fit the customers needs. Most ground shipping orders, ship within two business days. The customer will pay the UPS.com posted shipping rates for orders under $50.00. All orders over $150.00 will receive free UPS Ground shipping. Free shipping does not include Alaska or Hawaii. If a delay longer than seven business days (Holiday Hours and Unscheduled/Scheduled Closures I.E. Weather Related, Inventory etc... are not counted as business days) will occur an email will be sent. These delays are usually caused by a manufacturers back order.-
All packages that are returned to SFTS due to a insufficient, incomplete or non deliverable address are subject to a service charge equivalent to the original shipping fee. If the customer requires reshipment they are responsible for all shipping costs.
SFTS must be notified via phone 704-559-5959 for all canceled orders prior to 3:45pm EST on the same business day as ordered for a full refund to a customers credit card. If an order is canceled after 3:45pm EST on the same business day website credit will be issued in the full amount of the order (including shipping). A refund voucher will be issued via email and can be applied for future orders. Refund vouchers do not expire.
SFTS will accept any returns as long as they are in resellable condition, and are in the original manufacturers packaging, or if the customer received the wrong item(s) due to a mistake on our part. If the customer orders the wrong item, we will accept the return as long as it is in resellable condition. Restocking fees may apply. All returns must have prior authorization. Please email customer service within 30 days of the invoice to receive a return authorization form and return shipping information. SFTS can not take responsibility for any item(s) returns without the RA form supplied by Customer Service. All acceptable and approved returns (with RA form enclosed in package) will be issued a website credit voucher in the full amount of the order excluding the original shipping costs. Voucher can be used for future purchases and does not expire.
Due to The Credit Card Processors Policy it takes up to ten (10) business days to receive a refund. This is due to the fact that it takes 5-7 business days for SFTS to receive payment after your credit card has been charged. If payment was made by Company Check please note the check has to clear into SFTS Bank Account before a refund check can be issued. If you are unsure of any of the above listed policies, please email customer service for further clarification.
The customer is responsible for checking your state laws and regulations to be sure you are allowed to purchase certain knives and self defense products. Laws vary and change from state to state, so please contact your local law enforcement to assure you are allowed to legally purchase the product you are interested in. SFTS cannot ship automatic knives outside the state of North Carolina.
Credit Card Fraud:
Please note that all credit cards are charged at the time of checkout as to help prevent fraudulent order. Please do not order unless you are sure you have the correct products. If you do need to cancel an order please see the refund policy below. You are not allowed by any means to make a purchase with a credit card that is not your own, even with consent. If you are caught violating this policy we will forward the transaction to the proper authorities in your region. We take credit card fraud very seriously and will file charges. All transactions are logged with IP Addresses and we will use any means to have violators prosecuted, no matter how small the transaction.